Returns, Exchanges & Refunds

We hope you love what you ordered from Mahlon Made. Because many of our products are handmade, produced in small batches, or offered in limited quantities, we keep our return policy simple.

Returns

Eligible items may be returned within 14 days of delivery for store credit only.

To be eligible for a return, merchandise must be unused, unworn, unwashed, unopened where applicable, and in its original condition and packaging. Proof of purchase is required.

To request a return, please contact Mahlon Made within 14 days of delivery with your name, order number, and the item you'd like to return. Please do not send your return before receiving return instructions from us.

Once your return is approved, you'll receive instructions for sending it back. Return shipping is the responsibility of the customer, and you will need to purchase and provide your own trackable shipping label.

Approved returns must be postmarked within 7 days of receiving your return instructions.

Using a trackable shipping service is required. Mahlon Made is not responsible for returns that are lost or damaged in transit.

Original shipping charges and return shipping costs are not credited or reimbursed.

Once your return is received and inspected, approved store credit will be issued for the eligible merchandise value.

Exchanges

Because we intentionally keep our inventory small, we cannot guarantee that another size, color, scent, or style will still be available.

Rather than traditional exchanges, eligible merchandise may be returned according to the policy above for store credit, which can then be used toward another item of your choice.

Final Sale Items

Some products cannot be returned or exchanged. Final sale items include:

• Burned or used candles

• Opened or used home fragrance products

• Opened or used wax melts

• Discovery Sets, scent samples, and sample-size products

• Personalized or custom-made items

• Made-to-order products

• Clearance merchandise or anything specifically marked Final Sale

• Gift cards

• Presale items

Fragrance is incredibly personal, and simply not loving a scent is not considered a product defect. When available, we recommend trying a Discovery Set or scent sample before committing to a full-size fragrance product if you're unsure.

Damaged, Defective, or Incorrect Orders

If something isn't right with your order, that's different from a standard return—and we'll handle it accordingly.

Please contact us within 7 days of delivery if your order arrives damaged, defective, or incorrect. Include your order number along with clear photos of the item, packaging, and shipping box when applicable.

Please keep the item and its original packaging until we've reviewed your claim, as we may need additional photos or information.

Depending on the circumstances and product availability, we may offer a replacement, store credit, or refund to the original payment method.

These situations are reviewed individually and are not subject to our standard store-credit-only return policy.

A Note About Handmade Candles

Every Lume+Soul candle is made in small batches, which means minor variations from candle to candle are completely normal.

Natural wax may develop cosmetic characteristics such as frosting, slight discoloration, uneven surfaces, or other minor variations that do not affect how your candle performs. These characteristics are not considered defects.

If you believe your candle has a genuine performance or quality issue, please reach out so we can take a look. Include photos and, if the candle has been burned, any helpful information about burn time and wick maintenance.

In-Person Purchases

Eligible merchandise purchased at a market, pop-up, workshop, or other in-person Mahlon Made event may be returned within 14 days of purchase for store credit only with proof of purchase.

Items must meet the same eligibility requirements as online returns.

Opened, used, custom, personalized, made-to-order, presale, sample-size, clearance, and other final-sale merchandise cannot be returned.

Lost, Stolen, or Missing Packages

If tracking shows that your package is still in transit or appears to be lost, please contact us and we'll help determine the appropriate next step with the shipping carrier.

Mahlon Made is not responsible for packages marked as delivered by the carrier that are subsequently lost or stolen. That said, please reach out if something doesn't look right and we'll do our best to help determine what happened and what options may be available.

Order Changes & Cancellations

We begin processing orders as quickly as possible. If you need to change or cancel an order, contact us as soon as possible.

We cannot guarantee changes or cancellations once an order has entered processing, production, or fulfillment.

Presale, custom, personalized, and made-to-order purchases cannot be canceled once production has begun.

Exceptions

We know every situation doesn't fit neatly into a policy.

Mahlon Made reserves the right to make exceptions when appropriate, including issuing a replacement, store credit, or refund to the original payment method at our discretion.

We also reserve the right to decline returns that fall outside the return window or do not meet the eligibility requirements outlined above.

How to Start a Return

Contact Mahlon Made within 14 days of delivery with your name, order number, and the item you'd like to return.

If your return is eligible, we'll send you return instructions. Returns sent without prior approval may not be accepted.

The quick version: Request it within 14 days. Keep it unused and in resellable condition. You'll cover return shipping. Once it gets back to us and passes inspection, we'll issue your store credit.